Credit Policy

Statement of Notifiable Matters

This Statement of Notifiable Matters compliments our Credit Policy and provides information on the entities to whom we may disclose your credit information as well as information on certain rights you have in relation to your credit information.

Our handling of credit information is regulated by the Privacy Act 1988 (Cth) (“Privacy Act”) and the Privacy (Credit Reporting) Code (“CR Code”).

Alinta Energy has a relationship with credit reporting bodies (Equifax and Illion) and we may disclose your personal information to these bodies and obtain credit information and credit eligibility information about you to assess your credit worthiness and determine your application for energy supply (credit). Credit reporting bodies may include your personal information in reports that they provide to credit providers like us in assessing your credit worthiness (e.g. when you apply for an energy market offer).

If you fail to meet your payment obligations we may disclose credit information and credit related personal information to credit reporting bodies as permitted under the Privacy Act and the CR Code.

Alinta Energy’s Credit Policy details our policies and processes in relation to management of your credit eligibility information and credit information including:

  • your right to access the credit information we hold about you;
  • your right to seek the correction of credit information that we hold about you;
  • your right to complain about a breach by us of the credit reporting provisions of the Privacy Act or the CR Code and how we will deal with such a complaint; and
  • entities (if any) outside Australia to which we are likely to disclose your credit information and the countries where they are located.

If you believe you have been a victim of fraud or identity theft, you can contact the credit reporting bodies directly and ask them not to disclose your credit related information.

The credit reporting bodies that we may disclose your information to are:

Phone: 1300 762 207

Illion (formerly Dun & Bradstreet) Pty Ltd
Phone: 13 23 33

Download our Credit Policy.